Americans with Disability Act Transition Plan

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ADA Plan

Executive Summary

Designation of ADA Coordinator

The ADA Coordinator for the City of Richland Hills is Kay Duffy, in her official role as Development Manager.


The ADA Coordinator is responsible for ensuring this plan is current and that grievances are properly addressed and records maintained. Some facilities in our City are the responsibility of other agencies. For example, Birdville School District, Tarrant County and the Texas Department of Transportation, all operate facilities in Richland Hills. Therefore, our ADA Coordinator will sometimes need to work with their ADA Coordinators to address situations in our area that involve their facilities.


ADA Coordinator Contact Information:

Kay Duffy

Development Manager

City of Richland Hills | City Hall

3200 Diana Drive | Richland Hills, Texas 76118

office: 817.616.3765 fax: 817.616.3803



Opportunity for Public Notice

Opportunities for the public to learn about and comment on how Richland Hills is working to comply with the ADA and Section 504 are provided during City Council Meetings. Every three years, the City will include the ADA and Section 504 as an official agenda item for our Council Meeting, to ensure the public and our officials may be updated and learn more about our progress at making our community easy to access. The State and/or Federal officials responsible for ADA compliance may also be invited so that we may learn how they are also taking steps to meet these requirements in our City.


Grievance Procedure

Complaints about access to public services or facilities in Richland Hills are received at City Hall, 3200 Diana Drive, Richland Hills, TX 76118 ATTN: ADA Coordinator, or by calling 817-616-3765. Use the form provided in Appendix A for guidance. These are then given to the ADA Coordinator to be investigated and resolved. If the complaint cannot be resolved, then our County or the State of Texas ADA Coordinators may help mediate the complaint. At any time, a complaint may be submitted directly to the U.S. Department of Justice.

Design Standards, Specifications and Design Details

All public and private improvements in Richland Hills must meet all local, state, and federal building codes, as currently defined in the City’s Code of Ordinances. Public improvements are also designed and constructed to meet the criteria established by the North Central Texas Council of Governments Public Works Construction Standards. When a project or development takes place in Richland Hills and its accessibility elements exceed $50,000, a Texas-licensed Registered Accessibility Specialist (RAS) is contracted by the City or developer to inspect/insure that the project meets the Texas Accessibility Standards (TAS). While the TAS are not universally synonymous with the Americans with Disability Act of 2010 (ADA of 2010), the intent is that the TAS mandate, at a minimum, the standards required by the ADA of 2010 and yield even more stringent standards in some cases. Currently, the RAS inspection is the only regulatory mechanism that the City has available to insure development meets ADA requirements. 


Inventory of Facilities

Using a map of Richland Hills to first identify where we offer public services, an inventory of sidewalks, curb ramps and intersections is updated and evaluated on an on-going basis through various departments of the City, via Community Service Area (CSA) designation.  Richland Hills has also defined priorities based on community input of how to address access issues throughout the City. These priorities are provided in Appendix B. When a deficiency is noted in the field and reported to the ADA Coordinator, further investigation is performed to match the barrier with the appropriate priority code. The inventory list is then sorted by priority and is scheduled as defined in the next section.


Schedule & Budget for Improvements

Each year, the City of Richland Hills sets aside local revenues and applies for federal grants to address non-compliant curb ramps, sidewalks, and other barriers as based on the defined priorities listed in the Capital Projects Budget, if applicable. Essentially, all top priority issues are addressed first and lower priority projects follow as the available funding allows.


Monitoring Progress

Richland Hills will evaluate this plan every three years as part of our regular budget meetings and then revise the plan as needed. An opportunity to discuss the plan will be held during the City’s regular Council Meetings.


Respectfully Submitted:

Eric Strong, City Manager  


APPENDIX A: Grievance Procedures

Americans with Disabilities Act Complaint Form

APPENDIX B: Prioritization


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