Utility Billing office is now open for business inside the City Hall building. You are always welcome to continue making your payments electronically, by placing in the drop box on the back side of the City Hall building or by mailing to:
City of Richland Hills
3200 Diana Dr.
Richland Hills TX 76118
Monday thru Thursday 7:30 a.m. -5:30 p.m.
**Closed between 1:00 & 2:00 for lunch **
Friday 7:30 a.m. -11:30 a.m.
YOU CAN VIEW YOUR ACCOUNT ONLINE BY FOLLOWING THIS LINK: http://www.richlandhillsip.com/stw_php/stwub/ubtipact.php.
YOUR ACCOUNT NUMBER AND PIN ARE ON THE TOP RIGHT CORNER OF YOUR BILL.
You may want to draft your water bill payment automatically each month using your checking account or credit/debit card. Sign up online by clicking: http://www.richlandhillsip.com/stw_php/stwub/ubtipact.php
- Click on Pay Online at the top of the page.
- Click on Pay my Utility Bill.
- Enter your account Number and pin number (located on the top right corner of your bill).
- Click on Action to Perform.
- Click on Register for Additional Services (you will then need to change your password).
- Then go back to Action to Perform to add your bank/credit/debit information to draft.
About Utility Billing
The Utility Billing division operates under the direction of the Finance Department. Utility Billing is responsible for setting up customer accounts, monthly billing, creating work orders for changes in service, recording payments, and delinquent account collections. Our goal is to provide exceptional customer service that is efficient and equitable while adhering to the City of Richland Hills Values.
Our mission is to provide prompt and courteous customer service that exceeds your expectations while maintaining an accurate and efficient utility billing and collection system. We are committed to providing these services with honesty, integrity, compassion, fairness, and a commitment to excellence while complying with the City of Richland Hills Ordinances.