2023 Water Meter Replacement Project

The City of Richland Hills began a water meter replacement project in March 2023 to install residential and commercial water meters with an automatic (smart) meter reading system. The project was completed in August 2023.

Water meters are used to measure the amount of water delivered to our customers. Replacing old water meters with new smart meters will ensure we can accurately track water usage while reducing maintenance work.

Online Customer Portal

The project also includes an online customer portal to help customers gain a deeper insight into how and when they use water. Learn more about how to access the EyeOnWater Customer Portal (PDF).

Smart Water Meter Benefits: 

  • Accurate and efficient meter reading and water billing
  • Proactively conserve water
  • Identify continuous usage
  • Set up custom alerts

We look forward to offering this exciting technology to our residents. If you have questions or concerns, please feel free to contact Public Works via email or phone.


In August 2022, the City of Richland Hills entered into a Performance Guarantee Contract with Performance Services of Texas, Inc. (PSI) for acquisition and installation of an advanced water meter infrastructure system. PSI's scope of work includes:

  • Turnkey replacement of 3,113 existing mechanical water meters with new, metal ultrasonic meters (142 water meters do not need to be replaced)
  • 3,255 cellular endpoints added to new and existing meters
  • Replacement of up to 900 meter boxes, including matching composite lids
  • Replacement of up to 300 additional meter boxes for damaged existing lids
  • Implementation of a customer portal for real-time water usage information.

Project Cost

The total cost for the water meter replacement project is $2,406,753. The City has allocated $1,000,000 from cash reserves towards the project and the remaining $1,406,753 will be financed through a lease-purchase agreement.

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