The Richland Hills Public Works Water Division maintains 47 miles of city water mains and 3,061 water meters. Water Division employees are responsible for checking, testing, repairing and replacing water meters, reading water meters, turning water on and off for new and departing residents, as well as turning water off for non-payment. This division maintains 6 wells, 2 overhead storage tanks, chlorinators, and pump houses. Staff monitors all wells around the clock utilizing the city SCADA computerized monitoring system.
FOR QUESTIONS ABOUT YOUR WATER BILL:
Billing and Account issues are handled by the Finance/Water Utility Billing Department. They can be contacted at 817-616-3820.
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REPORT WATER LEAKS BY PHONE
NOTIFYING RESIDENTS OF WATER SERVICE BEING OFF FOR REPAIRS:
City staff provides advance notifications whenever possible to inform residents when their water service will be off for repairs. Methods of notifications include posting on the city Website; automatic E-Mail blasts**, and NextDoor** (** You must register for these services to receive notifications, registration is available on the city website). Unfortunately advance notice is not possible for emergency repairs such as water main breaks, collapsed sewer lines, etc. If an emergency repair occurs during regular business hours, staff will post the information as noted above so residents will be aware of the problem, for after hour emergencies the Police/Fire non-emergency dispatch is notified and residents can contact them at 817-281-1000 to inquire on the status of the emergency. Most emergency repairs take approx. 4-5 hours to complete depending on the extent of the damage.
METER BOXES SHOULD BE KEPT ACCESSIBLE AT ALL TIMES.
CITY CREWS MUST BE ABLE TO ACCESS THE WATER METER AT ALL TIMES, SHOULD AN EMERGENCY SITUATION ARISE AND A RESIDENTS WATER METER IS NOT EASILY ACCESSIBLE SEVERE WATER DAMAGE COULD RESULT WITHIN YOUR HOME.
RESIDENTS SHOULD MOW AND WEED TRIM AROUND BOXES,
REMOVE GRASS, DIRT, AND OTHER DEBRIS FROM ON TOP
OF THE METER BOX, DO NOT BLOCK METER ACCESS WITH
VEHICLES, MOWERS, TRASH OR OTHER ITEMS.
**YOU CAN HELP US HELP YOU**
For damaged water meter boxes contact the PW Dept. at 817-616-3830
MANDATORY WATERING RESTRICTIONS
*MONDAY: No watering allowed.
*TUESDAY & FRIDAY: Non-residential sites only-(apartments; businesses; parks; common areas).
*WEDNESDAY & SATURDAY: Residential addresses ending in an EVEN number.
*THURSDAY & SUNDAY: Residential addresses ending in and ODD number.
CLICK HERE FOR MORE WATERING RESTRICTION DETAILS
CITY OF RICHLAND HILLS WATER QUALITY REPORTS
This Richland Hills Annual Water Quality reports contain important information regarding the source and quality of your drinking water and is required by the State to be published annually.
Paper copies of the City of Richland Hills Annual Water Quality Reports are available at City Hall, Library and Public Works Dept. or may be obtained by calling (817) 616-3830.
2012 Water Report Click here to view report
2013 Water Report Click here to review report
WHAT CAN YOU DO TO PROTECT LOCAL WATERWAYS
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- 1280-14 Adopting updated Water Conservation, Drought Contingency, & Emergency Water Management Plans
- Water Conservation Plan
- Drought Contingency and Emergency Water Management Plan