Payment Method

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Payment Methods

Pay Online

You can make an online payment 24 hours a day, 7 days a week using Visa, MasterCard or Discover.    
You can also view your bills, water usage and payment history while online. 
  • If your service has been disconnected for non-payment, you will be required to pay your bill in full and you must contact UB to schedule a reconnection time.  We ask that you please have your confirmation number ready.

Pay By Phone

To pay your bill by phone, please call 817-616-3800, during normal business hours.

In Person at City Hall

Payments can be made in person at the Utility Customer Service Office at City Hall, 3200 Diana Drive, Richland Hills, Texas.

EFT - Electronic Fund Transfer Process

This is a free service that automatically drafts payment from a customer's bank account on the bill due date.  The UB DRAFT AUTH FORM  may answer your questions as well, or you may contact us at 817.616- 3800.
Cash, check or money order (made payable to "City of Richland Hills ") or you can sign up for Electronic Funds Transfer (EFT). 
Pay by Mail
Please mail your check - made payable to "City of Richland Hills" - with remittance stub to:

City of Richland Hills Utility Billing
3200 Diana Drive
Richland Hills, TX  76118


Walk-Up/ Drive-Up Drop Box
For your convenience, a walk-up drop box is located on the east side of the building.

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