Office Hours: Monday & Wednesday 7:30 a.m. - 5:30 p.m.
Tuesday & Thursday 8:00 a.m. - 5:30 p.m.
Friday 7:30 a.m. -11:30 a.m.
Effective August 1st, 2018 all in person water bill payments are only accepted at the Link. The Link is located at 6750 Baker Blvd. For your convenience, there is a drop box located inside City Hall, a drop box located inside the Link and also a drop box located on the east side of the City Hall building. Otherwise, you are always welcome to make your payment online by clicking the link below. You may also mail your payment to City of Richland Hills, PO BOX 734134, Dallas TX 75373-4134.
YOU CAN VIEW YOUR ACCOUNT ONLINE BY FOLLOWING THIS LINK: http://www.richlandhillsip.com/stw_php/stwub/ubtipact.php.
YOUR ACCOUNT NUMBER AND PIN ARE ON THE TOP RIGHT CORNER OF YOUR BILL.
About Utility Billing
The Utility Billing division operates under the direction of the Finance Department. Utility Billing is responsible for setting up customer accounts, monthly billing, creating work orders for changes in service, recording payments, and delinquent account collections. Our goal is to provide exceptional customer service that is efficient and equitable while adhering to the City of Richland Hills Values.
Our mission is to provide prompt and courteous customer service that exceeds your expectations while maintaining an accurate and efficient utility billing and collection system. We are committed to providing these services with honesty, integrity, compassion, fairness, and a commitment to excellence while complying with the City of Richland Hills Ordinances.