In an effort to reduce the spread of COVID-19 and protect the health and safety of our citizens and employees, city facilities are temporarily closed to public access until April 6, 2020. All Utility Billing services will be done electronically, by mail or over the phone during this time. Please see the Payment Method page or Forms and Applications page for further instructions. Thank you for your understanding.
Office Hours: Monday thru Thursday 7:30 a.m. -5:30 p.m.
Closed between 1:00 & 2:00 for lunch
Friday 7:30 a.m. -11:30 a.m.
For your convenience, a drop box is located on the east side of the City Hall building. Otherwise, you are always welcome to make your payment online by clicking the link below. You may also mail your payment to City of Richland Hills, PO BOX 734134, Dallas TX 75373-4134.
YOU CAN VIEW YOUR ACCOUNT ONLINE BY FOLLOWING THIS LINK: http://www.richlandhillsip.com/stw_php/stwub/ubtipact.php.
YOUR ACCOUNT NUMBER AND PIN ARE ON THE TOP RIGHT CORNER OF YOUR BILL.
About Utility Billing
The Utility Billing division operates under the direction of the Finance Department. Utility Billing is responsible for setting up customer accounts, monthly billing, creating work orders for changes in service, recording payments, and delinquent account collections. Our goal is to provide exceptional customer service that is efficient and equitable while adhering to the City of Richland Hills Values.
Our mission is to provide prompt and courteous customer service that exceeds your expectations while maintaining an accurate and efficient utility billing and collection system. We are committed to providing these services with honesty, integrity, compassion, fairness, and a commitment to excellence while complying with the City of Richland Hills Ordinances.