Citizens wishing to establish a new service account should come to City Hall and make application at the Water Billing counter. A deposit of $31.00 for a property owner or $41.00 for renters/lessees (cash, money order, or check) is required. If the application is completed and the deposit paid before 3:00 p.m., service can be turned on the same day.
Throughout the City of Richland Hills, garbage is collected on Tuesdays and Fridays. The City offers two options for garbage pick-up. Curbside pick-up requires the citizen to bring trash bags or garbage cans to the curbside on the day of collection. The fee for curbside pick-up is $10.48. The second option is back door collection where cans or bags are retrieved from a designated area on the property other than curbside. The monthly fee for back door collection is $13.46.
Does the City of Richland Hills have pick-up for recyclable refuse?
Yes! Recycling of metal cans, glass, plastic, cardboard, newspapers, and magazines is encouraged. All refuse to be recycled should be stored in the city provided blue plastic container for curbside pickup on Friday of each week. New residents are provided with a blue plastic recycling container when water/sewer service is established at City Hall.
When will my water meter be read and when will I receive my bill?
Water meters are read on billing cycles of approximately thirty days each. Citizens living south of Baker Boulevard are billed around the 4th of each month. Payment for these bills is due no later than the 18th of the month. Citizens living north of Baker Boulevard are billed around the 18th of each month. Payment for these bills is due no later than the 4th of the following month. All bills not paid by their respective due dates are subject to penalty and interest of 10% of the amount due. The Water Billing Section must receive payment no later than 5:00 p.m., on the date due to avoid penalty.
If I feel my monthly bill is incorrect, what should I do?
Citizens who feel their water bill is in error should call the Water Billing Section and request to have their meter re-read. Public Works employees will read the meter a second time, usually within twenty-four hours, and report their findings. A Utility Billing Clerk will contact the customer with the results of the new reading. Errors discovered in the initial reading will be adjusted accordingly.
How do I discontinue service if I move away from Richland Hills?
To discontinue service, citizens should contact the Water Billing Section and advice them of the date service is to be discontinued, and an address to which the final billing can be sent. The meter will be read on the date that discontinuance of service is requested. A final bill is prepared within one week. The final bill will reflect application of the service deposit toward final payment due.